Amazon Connect
Amazon Connect: customer contact center
15/Apr/2021
Amazon Connect
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Mocagon: Movement area, Internet scope [AWS Poster]
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Full-name: Amazon Connect
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Short-name: Amazon Connect
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Provides: customer contact center
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Resource: instance
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Year: 2017
Full list of AWS Services
Birds of a feather
flock together!
Products that are often seen with Amazon Connect, descending order of frequency:
Prefix | Name | Description |
Amazon | Lex | Speech understanding |
Amazon | Kinesis | stream processing |
AWS | Lambda | function runtime |
Amazon | Simple Storage Service (S3) | object storage |
AWS | CloudFormation | infra as code (decl) |
Amazon | Polly | Text to speech |
Amazon | Kinesis Video Streams | video stream processing |
Amazon | Transcribe | speech to text |
Amazon | Cognito | login/registration |
AWS | Identity & Access Mgmt (IAM) | identity & access |
Products that are related in Moca:
Prefix | Name | Description |
Amazon | Chime | video conferencing/chat |
Amazon | Connect | customer contact center |
Amazon | EventBridge | event bus |
AWS | Internet of Things Core (IoT Core) | internet of things |
AWS | IoT 1-Click ⧗ | button triggers lambda |
AWS | IoT Device Defender (IoT Defender) | IoT device audits/monitor |
AWS | IoT device management (IoT device mgmt) | IoT fleet management |
AWS | Fleet Hub for AWS IoT Device Management (Fleet Hub) | monitor health of IoT fleet |
AWS | IoT Events | IoT event bus |
AWS | IoT Things Graph | IoT message broker |
Amazon | Kinesis | stream processing |
Amazon | Kinesis Data Analytics | analyze streaming data |
Amazon | MQ | message broker |
Amazon | Managed Streaming for Kafka (MSK) | stream processing |
Amazon | Pinpoint | user messaging |
AWS | RoboMaker | robotics |
Amazon | SES | email send/receive |
Amazon | Simple Notification Service (SNS) | pub/sub messaging |
Amazon | Simple Queue Service (SQS) | message queue |
AWS | Fleet Manager | manage server fleet |
Amazon | WorkMail | email/calendar |
News
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2021/03/17: Amazon Connect launches new metric capabilities for measuring queue service levels
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2021/03/05: Amazon Connect now provides an out-of-the-box chat user interface for your website
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2021/03/01: Amazon Connect Customer Profiles now supports data sources from Amazon S3
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2021/03/01: Amazon Connect now supports 15 minute intervals for historical metric reporting
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2021/02/22: Amazon Connect now provides disconnect reason for Voice Calls & Tasks
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2021/02/03: Amazon Connect is now available in the AWS GovCloud (US-West) Region
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2021/01/05: Amazon Connect launches new contact search page with an enhanced user experience
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2021/01/04: Voicemail Queues for Amazon Connect
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2020/12/21: Amazon Connect CTI Adapter for Salesforce now supports Contact Lens
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2020/12/21: Amazon Connect now supports sharing attachments in chat
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2020/12/17: Amazon Connect supports Amazon Lex chatbots with Latin American Spanish and German
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2020/12/04: Amazon Connect adds inbound telephony for four Latin America countries
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2020/12/04: Amazon Connect reduces 10 Latin America telephony rates
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2020/12/03: Amazon Connect Chat now supports Apple Business Chat (Preview)
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2020/12/01: Amazon AppFlow now provides Amazon Connect Customer Profiles connectivity to several cloud applications
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2020/12/01: Amazon Connect Customer Profiles for a unified view of your customers to provide more personalized service
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2020/12/01: Amazon Connect Tasks makes it easy to prioritize, assign, track, and automate contact center agent tasks
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2020/12/01: Amazon Connect Voice ID provides real-time caller authentication for more secure calls
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2020/11/24: Amazon Connect Chat now supports interactive messages
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2020/11/20: Amazon Connect adds additional call attributes to improve fraud detection and routing
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2020/11/19: Amazon Connect now supports Amazon Lex chatbots for French, Spanish, Italian and Canadian French
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2020/11/18: Amazon Connect launches API to configure user hierarchies programmatically
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2020/11/12: Amazon Connect now supports Olivia, Amazon Polly’s latest conversational text-to-speech voice
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2020/11/06: Amazon Connect CTI Adapter for Salesforce now supports nine new languages
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2020/11/06: Amazon Connect Discounts Toll-Free Phone Number Pricing for the United States
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2020/11/05: Amazon Connect has just reduced its 44th telephony rate this year
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2020/10/21: Amazon Connect launches agent connection time metrics