Amazon Connect
Amazon Connect: customer contact center
04/Dec/2020
Amazon Connect
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Mocagon: Movement area, Internet scope [AWS Poster]
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Full-name: Amazon Connect
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Short-name: Amazon Connect
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Provides: customer contact center
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Resource: instance
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Year: 2017
Birds of a feather
flock together!
Products that are often seen with Amazon Connect, descending order of frequency:
| Prefix | Name | Description |
| Amazon | Lex | Speech understanding |
| Amazon | Kinesis | stream processing |
| AWS | Lambda | function runtime |
| AWS | CloudFormation | infra as code (decl) |
| Amazon | Polly | Text to speech |
| Amazon | Simple Storage Service (S3) | object storage |
| Amazon | Kinesis Video Streams | video stream processing |
| Amazon | Transcribe | speech to text |
| AWS | Identity & Access Mgmt (IAM) | identity & access |
| Amazon | API Gateway | API gateway |
Products that are related in Moca:
| Prefix | Name | Description |
| Amazon | Chime | video conferencing/chat |
| Amazon | Connect | customer contact center |
| Amazon | EventBridge | event bus |
| AWS | Internet of Things Core (IoT Core) | internet of things |
| AWS | IoT 1-Click ⧗ | button triggers lambda |
| AWS | IoT Device Defender (IoT Defender) | IoT device audits/monitor |
| AWS | IoT device management (IoT device mgmt) | IoT fleet management |
| AWS | IoT Events | IoT event bus |
| AWS | IoT Things Graph | IoT message broker |
| Amazon | MQ | message broker |
| Amazon | Pinpoint | user messaging |
| AWS | RoboMaker | robotics |
| Amazon | SES | email send/receive |
| Amazon | Simple Notification Service (SNS) | pub/sub messaging |
| Amazon | Simple Queue Service (SQS) | message queue |
| Amazon | WorkMail | email/calendar |
News
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2020/12/03: Amazon Connect Chat now supports Apple Business Chat (Preview)
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2020/12/01: Amazon AppFlow now provides Amazon Connect Customer Profiles connectivity to several cloud applications
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2020/12/01: Amazon Connect Customer Profiles for a unified view of your customers to provide more personalized service
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2020/12/01: Amazon Connect Tasks makes it easy to prioritize, assign, track, and automate contact center agent tasks
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2020/12/01: Amazon Connect Voice ID provides real-time caller authentication for more secure calls
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2020/11/24: Amazon Connect Chat now supports interactive messages
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2020/11/20: Amazon Connect adds additional call attributes to improve fraud detection and routing
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2020/11/19: Amazon Connect now supports Amazon Lex chatbots for French, Spanish, Italian and Canadian French
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2020/11/18: Amazon Connect launches API to configure user hierarchies programmatically
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2020/11/12: Amazon Connect now supports Olivia, Amazon Polly’s latest conversational text-to-speech voice
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2020/11/06: Amazon Connect CTI Adapter for Salesforce now supports nine new languages
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2020/11/06: Amazon Connect Discounts Toll-Free Phone Number Pricing for the United States
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2020/11/05: Amazon Connect has just reduced its 44th telephony rate this year
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2020/10/21: Amazon Connect launches agent connection time metrics
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2020/10/15: Amazon Connect now supports one click drill downs for real-time metrics
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2020/10/09: Amazon Connect supports Amazon Lex bots with US Spanish
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2020/10/08: Amazon Connect chat now provides automation and personalization capabilities with whisper flows
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2020/10/05: Amazon Connect supports Amazon Lex bots using the British English dialect
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2020/10/05: Amazon Connect supports Amazon Lex bots using the Australian English dialect
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2020/10/05: Amazon Connect now supports Amazon Lex in the Asia Pacific (Tokyo) Region
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2020/09/30: Amazon Connect decreases outbound telephony rates up to 50% in Asia Pacific
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2020/09/28: Amazon Connect decreases International telephony rates for customers in North America
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2020/09/24: Amazon Connect decreases outbound telephony rates for the second time this year in Europe
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2020/09/17: Amazon Connect launches API to configure routing profiles programmatically
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2020/09/17: Amazon Connect launches APIs that list prompts within your instance
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2020/09/17: Amazon Connect launches contact flow management APIs